6 Month Training in Hospitality
- Program Description
A 6-month training program for hotel professionals in Ghana should provide comprehensive training that imparts both practical skills and theoretical knowledge. It is important that the program meets the specific requirements of the Ghanaian hospitality industry while taking into account international standards. The program could focus on the various aspects of hotel operations including hospitality, operations management, customer service, administration and marketing.
- Program Objective
The goal of the program is to provide participants with the necessary skills and knowledge to successfully work as a hospitality professional in various areas of a hotel or resort. It includes managing guest experiences, working in different departments and applying international hospitality standards.
- Program Cost and Funding
The cost of the training program may be supported by grants, scholarships or partnerships with local food service establishments. Possible funding could be through internship exchanges, paid training periods or sponsorships from the foodservice industry.
This training program provides participants with a solid foundation to work successfully as professional chefs in Ghana and beyond.
- Completion and Certification
At the end of the program, participants receive a certificate documenting their skills and participation in the training program. A recommendation for further career opportunities in gastronomy could also be part of the program.
- Requirements for Participation
- 18 years or above
- Understanding of the English language (or another relevant language)
- Interest in gastronomy and culinary innovation
- Prepared for practical work in an often stressful environment
- Additional Learning Opportunities
- Visit to food markets and farms for an introduction to local ingredients
- Workshops with prominent Ghanaian chefs or international experts
- Teilnahme in culinary competitions and events in Ghana
Structure of the program
Introduction to the hotel industry
Theory/Basics
- History and development of the hotel industry in Ghana and worldwide
- Overview of the different types and categories of hotels (e.g. business hotels, luxury resorts, boutique hotels)
- Fundamental principles of hospitality and customer service
- Hotel organization and structure (reception, housekeeping, restaurant, administration)
Practical Training
- Introduction to the reception area (front desk) and basic guest service techniques
- Getting to know the different departments in the hotel (housekeeping, front office, food & beverage, etc.)
- Dealing with booking systems and guest data
Reception and guest service
Theory/Basics
- Guest service and communication (including intercultural communication)
- Check-in and check-out processes
- Reservation systems and technologies
- Complaint management and problem solving
Practical Training
- Practical exercises at reception: check-in, check-out, dealing with inquiries and complaints
- Phone and email communication with guests
- Introduction to managing guest information and hotel software
Housekeeping and hotel operations
Theory/Basics
- Cleaning techniques and standards in housekeeping
- Organization and planning of room cleaning
- Safety and hygiene regulations
- The importance of cleanliness and order for the guest experience
Practical Training
- Conducting room cleaning and maintenance work
- Linen management and care of bed linen and towels
- Quality control and guest caomplaints in the housekeeping area
Food & Beverage (F&B) Management
Theory/Basics
- Introduction to F&B management (restaurant, bar, catering)
- Food and beverage offerings in hotels and resorts
- Hygiene standards and food regulations
- Customer service in the restaurant and at the bar
Practical Training
- Service of food and beverages (e.g. à la carte, buffet)
- Dealing with orders and invoicing
- Working in the restaurant or at the bar (e.g. preparing cocktails, serving food)
Hotel management and business management
Theory/Basics
- Hotel operations and management structures
- Marketing strategies for hotels (including social media and online booking platforms)/li>
- Human resource management and employee motivation
- Financial management in the hotel industry: cost control and budgeting
Practical Training
- Creation and implementation of hotel marketing strategies
- Practical experience in the management of hotel processes and staff deployment
- Participation in budget and financial planning processes
Internship and final project
Practical Training
- Hotel operations and management structures
- Internship in a hotel or resort: Participants work in various departments and apply what they have learned in real work situations./li>
- Final project: Participants develop a concept or solution for an existing problem in the hotel business, e.g. improving guest service or introducing new marketing strategies.
- Presentation of the project to a jury of hotel professionals and trainers.